Privacy Policy

Last updated: 19 June 2026

1. Introduction

Quality Paint Supplies (“QPS“, “we“, “us” or “our“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit qualitypaintsupplies.co.za (the “Website“), contact us, or purchase products and services from us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African law.

By using the Website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Who we are

Quality Paint Supplies is a national coatings specialist distributor based in South Africa.

  • Registered name: Quality Paint Supplies (Pty) Ltd
  • Physical address: 28 Thor Circle Viking Park, Thornton, Cape Town, 7405
  • Email: keegan.fysh@qualitypaintsupplies.co.za
  • Telephone: +27 (0) 21 510 1454

3. The personal information we collect

We may collect and process the following categories of personal information:

  • Identity and contact details – your name, company name, job title, email address, telephone number, physical and delivery addresses.
  • Transaction and account information – orders placed, quotations requested, products purchased, colour-match and tinting records, payment and billing details, and account history.
  • Communications – correspondence, enquiries, technical support requests and feedback you send to us.
  • Technical and usage data – IP address, browser type and version, device information, pages visited, and how you interact with the Website. This is collected automatically through cookies and similar technologies (see our Cookie Policy).
  • Marketing preferences – your choices about receiving marketing from us.

We generally collect personal information about businesses and the individuals who act on their behalf. We do not knowingly collect personal information from children.

4. How we collect your information

We collect personal information:

  • Directly from you – when you complete a form, request a quotation, place an order, email or call us, or otherwise interact with us.
  • Automatically – through cookies and similar technologies when you use the Website.
  • From third parties – such as our principals and suppliers (for example Jotun), couriers, payment providers, and publicly available sources, where relevant to our dealings with you.

5. Why we process your personal information

We process personal information for the following purposes:

  • to respond to your enquiries and provide quotations, technical advice and support;
  • to process and fulfil orders, including colour matching, tinting, invoicing and delivery;
  • to maintain accurate colour-consistency and order records;
  • to manage your account and our relationship with you;
  • to process payments and manage credit, where applicable;
  • to operate, maintain, secure and improve the Website;
  • to send you administrative communications relating to your orders or account;
  • to send you marketing communications where you have consented or where we are otherwise permitted to do so by law;
  • to comply with our legal, regulatory and tax obligations; and
  • to detect, prevent and address fraud, security issues and misuse.

We rely on one or more lawful bases under POPIA for this processing, including your consent, the performance of a contract with you, compliance with a legal obligation, and our legitimate interests in running our business.

6. Direct marketing

We will only send you electronic marketing communications where you have consented or where the law otherwise permits us to do so (for example, where you are an existing customer and the marketing relates to similar products). Every marketing communication will give you the option to opt out. You can withdraw your consent or unsubscribe at any time by contacting us at keegan.fysh@qualitypaintsupplies.co.za or using the unsubscribe link in the relevant message.

7. Sharing and disclosure of personal information

We do not sell your personal information. We may share it with:

  • Service providers and operators who process information on our behalf, such as IT and hosting providers, couriers and logistics partners, and payment processors;
  • Our principals and suppliers, such as Jotun, where necessary for technical support, product supply or warranty purposes;
  • Professional advisers, such as auditors, accountants and legal advisers; and
  • Authorities and third parties where required by law, court order, or to protect our rights, property or safety.

Where we share information with operators, we require them to process it only on our instructions and to maintain appropriate security safeguards.

8. Cross-border transfers

Some of our service providers may store or process personal information outside South Africa. Where personal information is transferred across borders, we will take reasonable steps to ensure that it is protected to a standard consistent with POPIA, including by relying on the conditions for transborder flows of information set out in section 72 of POPIA.

9. Security

We implement reasonable, appropriate technical and organisational measures to protect personal information against loss, unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

If a security compromise affecting your personal information occurs, we will notify you and the Information Regulator where required by law.

10. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, tax, warranty or reporting requirements. When personal information is no longer needed, we will securely delete, destroy or de-identify it.

11. Your rights

Subject to POPIA, you have the right to:

  • request access to the personal information we hold about you;
  • request correction of inaccurate, irrelevant, excessive, outdated, incomplete or misleading information;
  • request deletion or destruction of your personal information in certain circumstances;
  • object to the processing of your personal information on reasonable grounds;
  • withdraw consent where we rely on your consent (this does not affect processing carried out before withdrawal); and
  • lodge a complaint with the Information Regulator.

To exercise any of these rights, please contact us at keegan.fysh@qualitypaintsupplies.co.za. We may need to verify your identity before acting on a request. Certain requests may be subject to the procedures and fees set out in the Promotion of Access to Information Act 2 of 2000 (PAIA).

12. Complaints to the Information Regulator

If you are not satisfied with how we have handled your personal information, you may lodge a complaint with the Information Regulator:

The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 PO Box 31533, Braamfontein, Johannesburg, 2017 Email: complaints.IR@justice.gov.za Website: inforegulator.org.za

13. Third-party websites

The Website may contain links to third-party websites, including those of our principals and suppliers. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.

14. Cookies

We use cookies and similar technologies on the Website. For more information, please see our Cookie Policy.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised “Last updated” date. We encourage you to review it periodically.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Quality Paint Supplies [PHYSICAL ADDRESS]